Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and servicesto drive specific business outcomes such as digital transformation, innovation, and operational agility.Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

The Logistics Lead is responsible for overseeing the activities and responsibilities of the logistics team. This includes inbound, outbound, deployment, and supply depot services at all offices. This role is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels. Additionally, this role will require prompt and concise communication with Service Delivery Leadership & Operations Management daily.

• Works directly with Regional Operations Manager to coordinate, prioritize, and maintain optimal service execution toward goals and expectations of client-specific key performance indicators.
• Observes and reports on service trends across individuals and the team as a whole.
• Main point of escalation for issues that are blocking the Logistics Technicians.
• Completing and supervising requests for materials and equipment.
• Managing Inbound services and shipment deliveries to appropriate locations and remote end users.
• Managing deployment to all local sites.
• Understanding threshold and demand for local sites, maintaining proper inventory levels for completing client requests.
• Ownership and management of inventory and service health of all respective sites, including participating in the various duties where needed to maintain service success.
• Oversees or conducts the initiation of monthly cycle counts and documentation that follows.
• Categorize variances, track root cause and follow up on remaining open tasks.
• Orchestrate Cycle Count by identifying participants and following cycle count procedure documentation.
• Report trends and observations, actively participate and lead root cause analysis to resolve issues.
• Drives and reports out on all process improvements gains in their area.
• Works with their team and Operations Manager to identify and create process improvements.
• Work with cross functional teams to resolve issues and provide optimal service execution.
• Lead and drive special projects with a sense of urgency and ensure the results meet the agreed quality level.
• Report out daily on all shortages or issues that block your department from providing client-specific key performance indicators.
• Collaborate with local and regional inventory control personnel to ensure cycle count KPI are maintained.

Required Skills:

• Bachelor's Degree preferred or equivalent work experience.
• Minimum 3 years Leadership Experience with IT Service Delivery Management or Logistics environment.
• Experience interfacing with management required.
• Leadership and core business/interpersonal skills.
• Successful project management experience.
• Ability to establish relationships with Business Teams.
• Strong Computer skills (MS Word, Excel, Teams).
• Familiar with common metrics used in the IT industry.
• Excellent ticket management, verbal & written communication skills, combined with relentless follow-up.
• Loves working in a team-oriented environment and highly motivated to provide a positive user experience.
• Open and transparent about weaknesses and strengths.
• Independent critical and creative thinking.
• Must be comfortable working in a fast-paced, demanding environment, under immense pressure.
• Up to 25% travel may be required.

Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.