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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The Data Cloud Technical Architect in Specialized Delivery is a demonstrated thought leader, with cross-industry Data Cloud experience. Ideally, they are a seasoned data-focused architect who understands the Salesforce platform and has proven success in helping customers unlock data and insights. They are seasoned in technical and functional aspects of complex Customer engagements and consistently deliver successful Data Cloud focused projects.

This role is in CSG Professional Services and is a part of the Specialized Delivery Data Cloud team. Technical Architects deliver technical solutions to meet the Customer's business and technical requirements. They focus on the following domains: Data Cloud, scripting, data management, and integrations. Technical Architects lead the evaluation of options and subsequent presentation and education of the Customer/Partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.

Responsibilities

• Serve as a Subject Matter Expert for Data Cloud, internally and with Customers.
• Act as a strategic advisor helping to unlock data from customers various enterprise systems.
• Help/exceed Customer goals and metrics while providing insights on Data Cloud best practices
• Ability to work independently and be a self-starter
• Deliver high client satisfaction (CSAT) scores by ensuring value is realized through each engagement
• Manage multiple strategic clients simultaneously to meet/exceed utilization target
• Become recognized as a valuable and trusted advisor by our Customers and other members of the Data Cloud community, and continue to build a reputation for excellence in Professional Services
• Collaborate with the Go-to-Market team to drive continued growth of services, and expansion within accounts assigned
• Engage in continued, self-directed professional growth and development

Preferred Qualifications and Skills:

• BA/BS degree or foreign equivalent
• Relevant Salesforce Data Cloud experience or equivalent Customer Data Platform experience, e.g. Adobe AEP, Tealium AudienceStream, Segment, ActionIQ, Treasure Data, etc.
• Relevant Salesforce experience in Sales & Service Cloud as well as Marketing Cloud, related certifications is a plus (Data Cloud Consultant, AI Associate, Data Architect, Marketing Cloud Consultant, Administrator, Advanced Administrator, Service Cloud Consultant, Sales Cloud Consultant, etc.)
• Data warehouse experience preferred, e.g. Snowflake, Databricks, Redshift, BigQuery, SQL Server, Marketing Databases (e.g. Adobe)
• Experience with data management, data transformation, ETL, preferably using cloud-based tools/infrastructure
• Data Architect skills and experience such as data profiling, data quality analysis, experience with MDMs and fuzzy matching conventions a plus
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and create sophisticated diagrams and documents
• Strong desire and aptitude to learn new technologies quickly and thoroughly
• Expertise in gathering and analyzing information related to data integration, subscriber management, and identity resolution
• Demonstrated ability to influence a group audience, facilitate solutions and lead discussions such as implementation methodology, architectural roadmaps, enterprise transformation strategy, and executive-level requirement gathering sessions and solution presentations
• Knowledge of Data Governance and Data Privacy concepts and regulations is a plus
• Willingness to travel when needed (expected to be less than 50%)

Leadership Qualities:

• PASSION: Passionate about Customer Success
• BEGINNER'S MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
• LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
• COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
• STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
• TEAM PLAYER: Proficient at collaboration and working with members of a team
• URGENCY: Ability to move fast and drive business value and results
• TRUST: Trusts the company's core values; shows integrity, transparency, and reliability
• ADAPTABLE: Excels in high levels of uncertainty and change
• COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community's knowledge and resource base

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