Why Team Garland?

At the City of Garland, we believe that a career in public service is not just a job; it's a calling. It's an opportunity to serve others, make a lasting impact, and be part of meaningful projects that shape every aspect of city life.

Team Garland is dedicated to building the stage where the residents of Garland can each live their best life!

Whether you're a seasoned professional or just starting your career, we offer professional growth opportunities and a supportive work environment that helps you reach your full potential. As a member of Team Garland, your skills and ideas are valued; we offer competitive salaries, comprehensive benefits*, wellness programs, and a healthy work-life balance.

If you are ready for a career that makes a difference, apply today!

*Benefits offered are subject to change and differ based on employment type

Salary: $62,550 - $81,249, depending on qualifications and experience

• Coordinate new enhancements, system changes, upgrades, issues with various users, Water Information Services, and the City's IT personnel

• Coordinate and develop training materials and provide training, as necessary, to application system(s) users.

• Monitor and maintain user testing of asset management application system(s) after modifications or updates.

• Provide daily quality control function for assigned application system(s) in the collection, entry, and analysis of asset management data, in GIS and asset management systems.

• Maintain hardware inventory for cell phones and vehicle-installed devices, and coordinate repairs/replacement of equipment with IT.

• Communicate with city departments and vendors

• Gather and define requirements; analyze department business processes, historical information, and spatial data related; and research potential solutions in order to provide recommendations on changes or improvements.

• Gather end-user requirements for the development of user reports or end-user documentation.

• Strong understanding of IT systems and the ability to troubleshoot software applications and hardware issues in a timely manner. Such systems may include vehicle-mounted modems and toughbooks, workstations, business software, and specialty equipment used in the field.

• Maintain a high-level of customer service.

• May assist with operational duties of assigned department.

• Associate's Degree

• 3 years related experience

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

• 4 year college degree in Business, Information Systems, or related field of study

• 3 - 5 years' experience with application maintenance and support

• 1 - 2 years' experience working directly with end-users in public works

• Proficient understanding of application software systems from an end-user perspective

• Proficient knowledge of automated systems - hardware, software, databases

• Proficient knowledge of business processes for assigned function such as financial analysis/accounting, asset management, work management, and or inventory

• Ability to analyze, define and document business requirements for automated and manual processes, using tools such as Microsoft Visio or Microsoft Excel

• Ability to define and create ad hoc reports using Crystal Reports and/or Dream Reports report writing tools, and Excel pivot tables

• Ability to apply cross-functional knowledge

• Understanding of GIS concepts and spatial relationships a plus

• Understanding of Cityworks Asset Management Software a plus

• Understanding of SCADA systems, a plus

• Skill with developing interpersonal relationships for work with users to define system requirements and resolve problems

• Valid Class C Texas driver's license

Physical Requirements / Work Environment
The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards. Occasional work at Wastewater Treatment Plant is required.

About Us

Team Garland consists of over 2,200 employees, spanning 700+ different roles! Garland is committed to diversity and inclusion and creating pathways to employment for all. We have an organizational culture of appreciation, development, and growth. Many of our employees choose Garland for lifelong careers. We are guided by the City's Mission, Vision, and Value Statements and a commitment to public service. Team Garland makes a difference in the Garland community every day.

Garland's vision is to be a progressive city working together to nurture and grow the economic, social, environmental, and cultural well-being of our community.

We are committed to preserve public trust, deliver quality services, promote economic growth, protect our community and enhance the quality of life for the good of our city and our future.