Lubbock

IT Support Specialist II

37574BR

TTUS Institutional Advancement

Position Description

The IT Support Specialist II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, and websites, etc.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

• Oversee all technical support calls.
• Assist with all future technical projects, hardware and software upgrades for the department.
• Oversee inventory and tracking for department.
• Assist with AV/IT duties during various departmental and system meetings.
• Oversee all Security, OS, and driver patches and updates for department.
• Manage and deploy the departmental OS Image during yearly departmental hardware refreshes.
• Monitor and participate in relevant listservs, training opportunities, user groups, publications and professional groups to maintain a strong knowledge of developments in the fields of advancement, reporting and database management.
• Live and promote the values of TTUS: *People First *Integrity *Community *Respect *Exemplary Service.

Intermediate level analytical skills, including process description, logic, problem diagnostics, and problem solving. Technical background with Microsoft and Apple operating systems. Experience troubleshooting Microsoft and Adobe software. Experience supporting networked printing and scanning solutions.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

• Experience using Microsoft Imaging and Deployment solution.
• Experience managing security and access rights of users through Microsoft Active Directory.
• Experience scripting with MicrosoftPowerShell.
• Microsoft or CompTIA entry level certifications. Dell Support Technician Certification.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

None

Shift

Day

Schedule Details

8-5 M-F

Grant Funded?

No

Job Group

General IT/Computer/IT

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Air Force Specialty Code

33S4

Army Military Occupational Specialty Code

255A, 255S, 25B

Marine Military Occupational Specialty Code

0681, 8055

Navy Enlisted Classification Code

All IT NEC's