Resolve customer requests/issues by researching and taking additional steps as required. Route/refer cases for advanced support. Total ownership of case from inception to completion. Partner with stakeholders to successfully resolve problems or answer questions in a timely manner. Accurately document customer issues, research steps, and actions taken in the case managemen

Attends all sessions of the court as required. Takes full shorthand notes of oral testimony offered before the court, including objections made to the admissibility of evidence, court rulings and remarks on the objections, exceptions to the rulings, examinations, judicial opinions, Judge's charge to jury, closing arguments, or other proceedings by machine shorthand, b